Shipping policy
📦 Shipping Policy
1. Processing Time
Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Custom or made-to-order items may take longer to process. Processing times for these items will be noted on the product page.
2. Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free standard shipping on U.S. orders over $75 (before tax and discounts).
3. Shipping Locations
We currently ship to the following country: United States.
Domestic and international shipping is currently unavailable.
4. Order Accuracy & Address Errors
Please double-check your shipping address before placing an order. If an incorrect or incomplete address is provided and the order is returned:
- You will be responsible for the cost of reshipping the item to the correct address.
- We cannot issue refunds for items lost due to incorrect addresses unless the package is returned to us.
If you realize you’ve entered an incorrect address, contact MadebyEm3D immediately at 3d@madebyemwithlove.com. If the item hasn’t shipped, we’ll gladly update it.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.
6. Delays and Delivery Issues
MadebyEm3D is not responsible for delays due to weather, carrier disruptions, or incorrect shipping addresses provided at checkout.
If your order is delayed or hasn’t arrived, please contact the shipping carrier first.
Still need help? Email us at 3d@madebyemwithlove.com.
7. Returns & Refunds
Please refer to our Return Policy for information about returning products.